Sage Music Student Policies

1. Lessons and Classes

1.1. Offerings. Sage Music, LLC (“Sage Music”) offers musical instruction to students through individual lessons (“Lessons”) and through group classes (“Classes”). Lessons are offered on either a recurring, monthly subscription basis (“Subscription Lessons”), a recurring, monthly, flexibly-scheduled basis (“Flex Plan Lessons”) or through a prepaid package (“Prepaid Lessons”). Classes are only offered on a prepaid basis. The terms and policies of this Agreement apply regardless of whether Student enrolls in Lessons, Classes, or both.

2. Attendance

2.1. Absences. Student is expected to attend each Lesson or Class in which he/she is enrolled. If Student is absent from a Lesson or Class, there will be no make-up Lessons or Classes.

2.2. Tardiness. If Student is tardy to a Lesson or Class, the Lesson or Class will end at its scheduled time. Sage Music instructors are not required to stay beyond the scheduled time for any Lesson or Class.

2.3. Scheduling. Student may schedule Prepaid Lessons and Flex Plan Lessons up to 14 days in advance. Subscription Lessons are offered at a recurring date and time, to be determined by Student and Sage Music at the time of enrollment. Classes are prescheduled by Sage Music prior to Student’s enrollment.

2.4. Rescheduling.

(a) Subscription Lessons. Subscription Lessons may be rescheduled with at least 48 hours advance notice. Make-up lessons must be scheduled no later than 14 days after the original lesson date. If the make-up lesson is not scheduled before the deadline, Student will lose the lesson. Make-up lessons may not be rescheduled. In the event Student is unable to schedule or attend the make-up lesson, Sage Music may offer, at its sole discretion, enrollment into single group or studio Classes. Enrollment in a Class is not guaranteed.

(b) Flex Plan Lessons. Flex Plan Lessons may be rescheduled with at least 48 hours advance notice.

(c) Prepaid Lessons. Prepaid Lessons may be rescheduled with at least 48 hours advance notice.

(d) Classes. Classes are taught in a group setting and as such, cannot be rescheduled for Student. Classes may not be rescheduled if Student is absent from a scheduled Class, whether in whole due to absences or in part due to tardiness.

2.5. Number of Subscription Lessons per month. Students enrolled in Subscription Lessons on the monthly recurring subscription basis will have an average of four (4) scheduled lessons per month. Some months may have fewer than four lessons scheduled due to holiday closures, while other months may have more than four lessons scheduled. The monthly subscription fee will not be increased in months where there are more than four scheduled lessons, nor will it be decreased in months where there are fewer than four scheduled lessons. If the Student has less than an average of four lessons scheduled per month over the entire Subscription term due to holiday closures, then Sage Music will schedule the remaining lessons during or after the month that the Student's cancellation is effective.

3. NO REFUNDS OR CREDITS

3.1. Refunds and Credits. Sage Music does NOT offer refunds or credits for missed Lessons or Classes.

4. Payment and Billing

4.1. Subscription Lessons and Flex Plan Lessons.

(a) Recurring Payments. Student authorizes Sage Music to charge Student’s payment method periodically for each billing period until the Subscription Lessons or Flex Plan Lessons are terminated. By authorizing recurring payments, Student authorizes Sage Music to process such payments as either electronic debits or fund transfers, as electronic drafts from the designated bank account (in the case of Automated Clearing House [“ACH”] or similar debits), or as charges to the designated card account (in the case of credit card or similar payments). If any payment is returned unpaid, rejected, denied, or charged back, Sage Music or its service providers reserve the right to collect any applicable returned item, rejection, charge back or insufficient funds fee to the maximum extent permitted by applicable law and to process any such fees as an electronic payment or to invoice Student for the amount due.

(b) No Notice. Sage Music will not provide notice prior to processing each Subscription payment.

(c) Processing of Payments. Sage Music will process recurring payments on the invoice date (which, for most students, will be the first day of the month), and periodically thereafter for any failed payments. Sage Music will not provide notice prior to resubmitting failed payments.

(d) Payment Method. Student will maintain a valid credit card or ACH account with Sage Music.

(e) Failed Payments. Sage Music will attempt to reprocess any failed payments.

(f) Past Due Accounts Unenrollment. If payment is not received by the 7th day after the invoice date, Sage Music will cancel future Subscription Lessons and end Student’s enrollment with Sage Music. Student will still be responsible for the balance due and any applicable returned payment charges.

(g) Cancellation. Student agrees to notify Sage Music in writing of his or her intent to cancel Subscription Lessons or Flex Plan Lessons on or before the 16th day of the month prior to cancellation. If Student does not notify Sage Music by the deadline, payment will be due in full for the following month’s services. For example, if Student notifies Sage Music of cancellation on October 17th, Student will be responsible for November’s payment and Sage Music will unenroll Student for December.

4.2. Prepaid Lessons.

(a) Prepayment Only. Prepaid Lessons must be paid in full at the time of purchase.

(b) Expiration. Any unused Prepaid Lessons will expire if not used within 3 months from the date of purchase.

(c) Cancellation. Prepaid Lessons do not require cancellation and will expire as noted above.

4.3. Classes.

(a) Prepayment Only. All Classes are offered solely on a prepaid basis. Classes must be paid in full at the time of enrollment. The number of Classes is determined at the time of enrollment.

(b) Expiration. Each Class expires at the end of the scheduled instruction time for such Class. Any missed Classes will not be rescheduled and will expire at the conclusion of the instruction time of such Class.

(c) Cancellation. Classes do not require cancellation.

5. Miscellaneous

5.1. Disputes. Should Student have a dispute regarding whether a Lesson or Class was received, Sage Music will investigate the Lesson or Class in dispute and determine, in its sole discretion, if any payments and/or Lessons or Classes are owed regarding the dispute.

5.2. Recording of Lessons and Classes. Our Lessons and Classes may be recorded (both audio and video, and in person and online), and our office and management can view the recordings. By executing this Agreement, Student gives permission for Sage Music to (i) record any and all Lessons or Classes, whether in person or online; and (ii) use, reuse, modify, publish, and republish those photographs, videos, audio files, and any derivative works (“Recordings”) in any format or media, including the internet, for any purpose that Sage Music deems fit, including but not limited to creating and distributing marketing materials. Student waives any and all rights it may have in any of the Recordings and releases Sage Music from any claims Student may have, now or in the future, in relation to the Recordings.

5.3. Communications. All communications between Student and Sage Music, whether by phone or in writing, may be recorded. By executing this Agreement, Student gives Sage Music permission to record any and all communications between Student and Sage Music.

5.4. Waiver. Student is fully aware that any activity involving motion and/or heavy or awkwardly shaped musical instruments creates the possibility of injury and Student agrees to hold Sage Music and its owners, employees, agents, and affiliates harmless for any injury to Student. Student and, if Student is a minor, Student’s parent or legal guardian releases, holds harmless, and discharges Sage Music, its owners, employees, agents, and affiliates from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by Student, while in or upon the premises under the control and supervision of Sage Music, its owners, employees, agents, and affiliates, or in route to or from any of said premises.

5.5. Medical Treatment. Student (or Student’s or parent or legal guardian if Student is a minor) gives permission to Sage Music, its owners, employees, agents, and affiliates to seek medical treatment for Student in the event of an emergency.

6. Photo Release Policy

6.1. Photo Release. Student agrees that Sage Music will retain all copyright and intellectual property ownership rights of all photographs, videos, and other media taken of Students used for marketing purposes or promotional efforts without any compensation to Student. If Student wishes not to be photographed, Student must sign a written opt-out agreement (the Sage Music, LLC Media Use Agreement) before his or her first lesson.